Refund policy
Jescora offers a voluntary return period of 15 days from the date an order is delivered. This voluntary policy is in addition to any mandatory rights available under applicable consumer law.
RETURN ELIGIBILITY
To qualify for a voluntary return, an item must be returned in substantially the same condition in which it was received.
Items should be unworn, unused, unwashed, unaltered, and returned with original tags, accessories, components, and packaging where reasonably possible.
Items showing excessive use, misuse, alteration, contamination, accidental damage, missing components, or other loss of value after delivery may be refused or may qualify for a reduced refund where permitted by law.
A valid Jescora order number or other proof of purchase may be required.
RETURN AUTHORIZATION
Please contact Jescora before returning any merchandise.
Do not send merchandise to the manufacturer, supplier, fulfillment warehouse, the address printed on the original parcel, or Jescora's business address unless Jescora specifically instructs you to do so.
Because Jescora uses third-party fulfillment partners, the authorized return destination may depend on the product and fulfillment location.
Return instructions and the authorized return address will be provided after your return request has been reviewed.
Unauthorized returns may be refused where permitted by law.
DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
If an order arrives damaged, defective, incorrect, or materially incomplete, contact Jescora as soon as reasonably possible.
We may request the order number, photographs or video of the product, packaging, shipping label, and other information reasonably necessary to investigate the issue.
Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, partial refund, or full refund.
Nothing in this policy limits statutory rights relating to defective, unsafe, incorrect, or non-conforming goods.
PROMOTIONAL AND SALE ITEMS
Products purchased during a promotion or sale remain subject to applicable consumer rights.
Items specifically identified as Final Sale may be excluded from voluntary change-of-mind returns where permitted by law.
Final Sale status does not exclude rights relating to defective, damaged, incorrect, unsafe, or otherwise non-conforming goods.
REFUNDS
Once an approved return is received, we may inspect the merchandise before approving the refund.
Approved refunds will normally be issued to the original payment method.
Bank, card issuer, PayPal, or payment-provider processing times may apply after Jescora issues the refund.
Where applicable law requires a refund within a particular period, the applicable legal deadline will apply.
LATE OR MISSING REFUNDS
If Jescora has confirmed that a refund has been issued but it has not appeared in your account, first contact your bank, card issuer, PayPal, or other payment provider.
If the refund remains missing after their normal processing period, contact:
tam@jescora.com
RETURN SHIPPING
For voluntary change-of-mind returns, customers are responsible for return shipping costs unless applicable law requires otherwise.
We recommend using a trackable shipping method.
Where merchandise is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protections, responsibility for return costs will be determined according to applicable law.
Original delivery charges are generally not refundable for voluntary returns, except where reimbursement is required by applicable consumer law.
ORDER CANCELLATIONS
Contact Jescora as soon as possible if you wish to cancel an order.
Orders may be submitted to fulfillment shortly after payment is confirmed.
We will attempt to stop fulfillment when reasonably possible, but cancellation cannot be guaranteed after an order has entered processing, fulfillment, or carrier handling.
If a shipment can no longer be stopped, the customer may use the applicable return or withdrawal procedure after delivery.
This section does not limit any mandatory statutory cancellation or withdrawal rights.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because an incorrect or incomplete address was supplied, reasonable redelivery, return, carrier, or handling costs may apply where permitted by law.
Contact us immediately at tam@jescora.com if you notice an address error.
We cannot guarantee that an address can be changed after fulfillment has started.
REFUSED OR UNCLAIMED SHIPMENTS
Refusing or failing to collect a shipment does not automatically qualify an order for a full refund.
If the parcel is returned, Jescora will review its status.
Where permitted by applicable law, actual costs caused by refusal, failed collection, return transportation, or redelivery may be deducted from a voluntary refund.
ORDERS MARKED AS DELIVERED
If tracking indicates that an order has been delivered but you cannot locate it, check the delivery location, household members, neighbors, reception or building staff, and contact the local carrier.
If the shipment remains missing, contact:
tam@jescora.com
Jescora may review carrier records, tracking information, delivery photographs, GPS data where available, and other relevant evidence.
A carrier status of “Delivered” does not automatically determine whether a refund or other remedy is available. Each claim will be reviewed according to the evidence and applicable consumer law.
RETURN ABUSE AND FRAUD
Where permitted by law, Jescora may reject voluntary return requests, reduce voluntary refunds, or restrict future transactions where there is reasonable evidence of fraud or material abuse.
Examples may include returning a different item, an empty or materially incomplete package, intentional product damage, false delivery claims, or manipulation of return or tracking evidence.
Mandatory consumer rights are unaffected.
PAYMENT DISPUTES AND CHARGEBACKS
If you believe there is a problem with an order or payment, please contact Jescora so that we can investigate.
If a chargeback or payment dispute is opened, Jescora may provide relevant documentation to the payment provider, including order records, payment records, customer communications, tracking records, delivery evidence, return records, and refund records.
EU / EEA RIGHT OF WITHDRAWAL
Where applicable, consumers in the European Union and European Economic Area have a statutory right to withdraw from many distance purchases within 14 days after receiving the goods, without providing a reason.
This statutory right exists independently of Jescora's voluntary 15-day return policy.
Eligible consumers may exercise the right of withdrawal through the online withdrawal method made available by Jescora or by contacting:
tam@jescora.com
Where statutory withdrawal rights apply, any legally required refund of standard delivery costs and other mandatory rights will be honored.
UNITED KINGDOM CONSUMERS
Applicable statutory cancellation and consumer rights available to customers in the United Kingdom remain unaffected by this voluntary policy.
AUSTRALIAN CONSUMERS
Nothing in this policy excludes, restricts, or modifies consumer guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.
CONTACT
For returns, refunds, cancellations, damaged orders, missing shipments, or other order-related assistance:
tam@jescora.com
Do not return merchandise until Jescora has provided return instructions.