Privacy policy
Last updated: September 29, 2026
At Jescora, the protection of your personal information matters.
This Privacy Policy explains how Jescora collects, uses, discloses, stores, and otherwise processes personal information when you visit jescora.com, create or use a customer account, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our services.
This Privacy Policy also explains the rights that may be available to you under applicable privacy laws.
Jescora uses Shopify to operate its online store and may also work with payment processors, fulfillment providers, shipping carriers, analytics providers, advertising providers, fraud-prevention services, and other service providers necessary to operate the business.
1. WHO IS RESPONSIBLE FOR MY PERSONAL INFORMATION?
Where Jescora determines the purposes and means of processing your personal information, Jescora acts as the data controller.
Jescora
Website:
jescora.com
Email:
tam@jescora.com
Phone:
+84 868 253 212
Business Address:
125/5 An Phú Đông 3
Ho Chi Minh City 700000
Vietnam
2. WHAT PERSONAL INFORMATION MAY JESCORA COLLECT?
Depending on how you interact with Jescora, where you live, and the services you use, we may collect or process the following categories of personal information.
IDENTIFICATION AND CONTACT INFORMATION
This may include:
name;
email address;
telephone number;
billing address;
shipping address;
and other contact information you provide.
ORDER AND TRANSACTION INFORMATION
This may include:
products viewed;
products added to your cart;
purchases;
returns;
cancellations;
refunds;
order history;
transaction status;
delivery information;
and communications relating to an order.
PAYMENT INFORMATION
Payments may be processed by Shopify or other authorized payment providers.
Jescora may receive information concerning payment status, billing details, payment method, transaction identifiers, and other limited payment information made available by payment providers.
Full payment card information may be processed directly by the applicable payment provider rather than stored by Jescora.
CUSTOMER ACCOUNT INFORMATION
This may include:
email address;
profile information;
preferences;
settings;
authentication information;
and information associated with your Jescora customer account.
CUSTOMER COMMUNICATIONS
We may process information contained in messages, customer-service requests, complaints, return requests, refund requests, reviews, or other communications you send to us.
DEVICE AND TECHNICAL INFORMATION
This may include:
IP address;
browser type;
device information;
network information;
cookie identifiers;
and other technical identifiers.
WEBSITE USAGE INFORMATION
This may include information about:
pages viewed;
products viewed;
interaction with the Website;
shopping activity;
cart activity;
and how and when you use our services.
3. WHERE DOES JESCORA OBTAIN PERSONAL INFORMATION?
We may obtain personal information:
directly from you;
automatically when you use the Website;
from Shopify;
from payment providers;
from fulfillment and shipping providers;
from service providers acting on our behalf;
from advertising and analytics providers;
and from other partners or third parties where permitted by applicable law.
4. WHY DOES JESCORA PROCESS PERSONAL INFORMATION?
Jescora may process personal information for the following purposes.
ORDER PROCESSING AND CONTRACT PERFORMANCE
We may use personal information to:
process purchases;
process payments;
confirm orders;
arrange fulfillment;
arrange shipping;
provide tracking;
manage returns;
process refunds;
respond to cancellations;
manage customer accounts;
and otherwise perform our obligations relating to an order.
CUSTOMER SERVICE
We may process personal information to:
respond to questions;
investigate delivery issues;
handle complaints;
review returns;
handle refund requests;
resolve payment issues;
and otherwise provide customer support.
SECURITY AND FRAUD PREVENTION
We may process personal information to:
protect customer accounts;
detect suspicious transactions;
prevent fraud;
investigate abuse;
protect the Website;
enforce our policies;
and maintain the security of our services.
MARKETING AND ADVERTISING
Where permitted by law, Jescora may use personal information to:
send marketing communications;
measure advertising performance;
understand customer interests;
provide relevant product recommendations;
and display advertising on Jescora or other websites and services.
Where consent is required by law, marketing or advertising processing will be conducted on the basis of that consent.
BUSINESS AND WEBSITE IMPROVEMENT
We may process information to:
understand how customers use the Website;
measure Website performance;
improve products and services;
analyze customer experience;
and improve the operation of Jescora.
LEGAL AND COMPLIANCE PURPOSES
We may process personal information when reasonably necessary to:
comply with applicable law;
meet accounting or tax obligations;
respond to lawful requests;
protect legal rights;
handle disputes;
or establish, exercise, or defend legal claims.
5. WHAT LEGAL BASES DOES JESCORA RELY ON?
Where applicable privacy law requires a legal basis for processing, including in the European Economic Area and the United Kingdom, Jescora may rely on one or more of the following bases.
PERFORMANCE OF A CONTRACT
For example, processing necessary to accept payment, fulfill an order, arrange delivery, provide customer service, or process a return.
LEGAL OBLIGATION
For example, processing required for accounting, taxation, fraud prevention, regulatory compliance, or lawful government requests.
LEGITIMATE INTERESTS
Jescora may process information where reasonably necessary for legitimate business interests, including:
operating and improving the Website;
preventing fraud;
protecting customers;
providing customer service;
maintaining security;
and managing business operations,
provided that those interests are not overridden by your applicable rights.
CONSENT
Where required, Jescora may rely on your consent for activities including:
marketing communications;
certain cookies;
analytics;
personalization;
and advertising.
Where processing is based on consent, you may withdraw that consent subject to applicable law.
6. COOKIES AND SIMILAR TECHNOLOGIES
Jescora and its service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
operate the Website;
maintain shopping-cart functionality;
remember preferences;
authenticate accounts;
prevent fraud;
understand Website usage;
measure performance;
provide personalization;
and support marketing and advertising.
Some technologies are necessary for the Website to function.
Other analytics, personalization, or advertising technologies may require consent depending on your location.
Where required by applicable law, non-essential technologies will not be used until the required consent has been obtained.
You may manage available choices through the cookie or privacy preference controls provided on the Website.
7. MARKETING AND TARGETED ADVERTISING
Where permitted by applicable law, Jescora may work with Shopify and other advertising or marketing providers to measure campaigns and display advertisements based on interactions with Jescora or other online services.
Depending on where you live, you may have a right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
Where available, you can exercise applicable opt-out rights through:
https://jescora.com/pages/data-sharing-opt-out
Jescora may also recognize legally required browser-based preference signals, such as Global Privacy Control, where applicable.
8. WHO MAY RECEIVE MY PERSONAL INFORMATION?
Jescora may disclose personal information where reasonably necessary to operate the business.
Recipients may include:
Shopify;
payment processors;
fulfillment providers;
suppliers involved in fulfilling an order;
warehouses;
shipping carriers;
customer-service providers;
cloud and technology providers;
analytics providers;
advertising and marketing providers;
fraud-prevention and security providers;
professional advisers;
and governmental or regulatory authorities where disclosure is legally required.
Jescora does not disclose personal information to third parties without a legitimate business, legal, contractual, or consent-based reason.
9. RELATIONSHIP WITH SHOPIFY
Jescora's online store is hosted by Shopify.
Shopify processes certain personal information in connection with your access to and use of the store in order to provide its ecommerce services.
Information submitted through Jescora may therefore be transmitted to and processed by Shopify and other service providers that Shopify uses.
Certain Shopify features may also involve processing information obtained from interactions with Jescora and other merchants, depending on Jescora's Shopify settings and the features enabled.
For information concerning Shopify's own processing activities and privacy practices, please refer to Shopify's applicable consumer privacy information and privacy portal.
10. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links or integrations involving third-party websites, platforms, or services.
Jescora does not control the independent privacy practices of third parties.
When you leave Jescora or interact directly with an independent third party, you should review that third party's privacy policy and terms.
11. HOW LONG DOES JESCORA KEEP PERSONAL INFORMATION?
Jescora retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may depend on factors including:
whether you maintain a customer account;
whether an order or transaction remains active;
customer-service requirements;
fraud-prevention needs;
tax and accounting obligations;
legal or regulatory requirements;
and the need to establish, exercise, or defend legal claims.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
12. HOW DOES JESCORA PROTECT PERSONAL INFORMATION?
Jescora takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
You should avoid sending sensitive payment information or other confidential information through unsecured communication channels.
13. INTERNATIONAL DATA TRANSFERS
Because Jescora operates an international online store and uses Shopify and other service providers, personal information may be processed in countries other than the country where you live.
Where personal information from the European Economic Area or United Kingdom is transferred internationally, recognized safeguards will be used where required by applicable law.
These safeguards may include:
adequacy decisions;
standard contractual clauses;
or other legally recognized transfer mechanisms.
14. WHAT PRIVACY RIGHTS MAY I HAVE?
Depending on where you live and subject to applicable law, you may have rights including:
the right to request access to your personal information;
the right to request correction of inaccurate information;
the right to request deletion of personal information;
the right to obtain a portable copy of certain information;
the right to object to certain processing;
the right to request restriction of certain processing;
the right to withdraw consent where processing is based on consent;
and the right to opt out of certain targeted advertising, sale, or sharing activities.
These rights are not absolute and may be subject to legal exceptions.
Jescora may need to verify your identity before responding to a privacy request.
You will not be discriminated against for exercising privacy rights available under applicable law.
15. ADDITIONAL RIGHTS FOR EEA AND UK RESIDENTS
If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection law.
These may include:
access;
rectification;
erasure;
restriction;
data portability;
objection;
and withdrawal of consent.
You may also have the right to lodge a complaint with the competent data protection authority in your country.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
16. CHILDREN'S PERSONAL INFORMATION
Jescora's services are not directed toward children.
We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.
If you believe a child has provided personal information to Jescora improperly, please contact us so that the matter can be reviewed.
17. PRIVACY COMPLAINTS
If you have concerns about how Jescora handles personal information, please contact us using the details below.
We will review privacy-related complaints and respond as required by applicable law.
Depending on where you live, you may also have the right to contact or lodge a complaint with your local privacy or data protection authority.
18. CHANGES TO THIS PRIVACY POLICY
Jescora may update this Privacy Policy from time to time to reflect changes to:
our business;
the Website;
our service providers;
our technology;
our privacy practices;
or applicable legal requirements.
The current version will be published on this page and the “Last updated” date will be revised where appropriate.
19. CONTACT
For questions concerning this Privacy Policy, Jescora's privacy practices, or the exercise of applicable privacy rights, please contact:
Jescora
Website:
jescora.com
Email:
tam@jescora.com
Phone:
+84 868 253 212
Business Address:
125/5 An Phú Đông 3
Ho Chi Minh City 700000
Vietnam
Version as of 29/09/2026