FAQ

WHERE DOES JESCORA SHIP?

Jescora currently ships to selected international markets, including the United States, United Kingdom, Canada, Australia, Japan, France, and eligible products in Germany.

Product availability may vary by destination.

HOW LONG DOES SHIPPING TAKE?

Standard Shipping is generally estimated at approximately 7–20 business days depending on the product, destination, fulfillment location, and carrier.

Delivery estimates are not guaranteed delivery dates.

HOW CAN I TRACK MY ORDER?

Tracking information will be sent by email when available.

You can also track your shipment through our Track My Order page using your order number and the email address associated with your purchase.

CAN I CANCEL MY ORDER?

If your order has not yet shipped, you may submit a cancellation request through your customer account.

Orders may enter fulfillment shortly after payment is confirmed, so cancellation cannot always be guaranteed once fulfillment has progressed.

HOW DO I RETURN AN ITEM?

Jescora offers a voluntary 15-day return period from delivery.

Please submit a return request through your customer account or contact:

tam@jescora.com

Do not return merchandise until Jescora provides return instructions.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout and may vary depending on your location, device, and currency.

Payments are processed securely through our payment providers.

WILL I HAVE TO PAY DUTIES OR TAXES?

International orders may be subject to duties, taxes, customs charges, or other fees depending on the destination.

Any charges collected by Jescora will be shown at checkout where applicable.

HOW CAN I CONTACT JESCORA?

For order, shipping, return, payment, or product questions, contact:

tam@jescora.com